Ans: We accept returns and exchanges within 14 days of delivery for unused and undamaged products. Please get in touch with us at
[email protected] for assistance.
Do you ship internationally?
Ans: Yes, we ship worldwide! Shipping costs and delivery times will vary based on your location.
How do I track my order?
Ans: Yes, we offer custom clothing options. Contact us to discuss your requirements, and we'll create a design that suits your needs.
Do you offer custom sizing or designs?
Ans: Yes, we offer custom clothing options. Contact us to discuss your requirements, and we'll create a design that suits your needs.
What payment methods do you accept?
Ans: We accept payments through major credit/debit cards, Swifr, IME, and other secure payment gateways.
Why am I not receiving email updates or confirmations?
Ans: Check your spam or junk folder first. If emails are still missing, add
[email protected] to your email contacts and contact us for further help.
What materials are used in your products?
Ans: Yes, we offer custom clothing options. Contact us to discuss your requirements, and we'll create a design that suits your needs.
How do I apply a discount code during checkout?
Ans: Enter your discount code in the "Promo Code" field during checkout and click "Apply." The discount will be reflected in the total amount.
-----------------------------Account Settings-----------------------------
How can I log in to shabinatural.com?
Ans: You can log in to shabinatural.com using your Facebook or Google account.
How can I add a new delivery address to my account?
Ans: To add a new delivery address, follow these simple steps:
-Log into your shabinatural account
-Go to My Account › Settings › address
-Add details of your new address
-Choose 'Save Changes'
How can I change the email ID linked with my gagnepal account?
Ans: To change the email ID associated with your gagnepal account, follow these simple steps on our website:
-Log in to your gagnepal Account
-Go to My Account › Settings › Update email
-Add the new email ID
-Enter the verification code sent to the new email ID
-Choose 'Save Changes'
How can I place an order?
Ans: To place an order, please follow these steps: • Go to gagnepal Website • Select the product you'd like to buy
• Click ‘Add to cart’ or just hit 'Buy Now.’ • Choose or 'Add delivery address'. • Use a preferred payment mode and confirm the order.
What is the estimate delivery time?
Ans: Estimated delivery time depends on the following factors:
-The seller offering the product
-Product's availability with the seller
-The destination to which you want the order shipped to and location of the seller You can check the expected delivery date of your order(s) on the 'My Orders' section of your -gagnepal account on our website.
How is the Shipping Charge Calculated?
Ans: If the refund is initiated due to “no longer needed” -then the shipping charge will not be refunded • If the refund is initiated due to wrong/defective/damaged/quality issue then the shipping charge will be refunded.
Return, Exchange, and Cancellations
How can I request a return/exchange?
Ans: To return/exchange your order, follow these simple steps:
-Go to My Orders
-Choose the item you wish to return or exchange
-Fill in the details and attach the evidence.
-Choose Request Return.
How long does it take to cancel an order?
Ans: If the order hasn't been shipped, Cancellation of item(s) in an order happens immediately by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more detail.
-----------------------------Payments & Refund-----------------------------
How can I pay for my purchase on shabinatural.com?
Ans: To ease your shopping experience, gagnepal offer multiple payment options. You can choose between Cash on Delivery, Card Payment, and Digital wallet payment.
When can I request a refund?
Ans: Refunds are given when:
-The seller cannot provide a replacement
-Sellers allow refunds on select categories under certain conditions Please check return & refund policy.
-When can I expect my refund? The refund timelines will depend on the payment modes, estimated to be around 1 to 10 working days.
What are the documents required?
Ans: You will need a PAN registration and Company bank account details.
How can I register?
Ans: You can register by filling link with the required details.
-----------------------------Cross border-----------------------------
What does cross border mean?
Ans: Crossborder will now allow you to shop from different parts of the world from your very own gagnepal App.
What is the estimated delivery time?
Ans: Estimated delivery for CB products is 15 days.
Why is Prepayment the only option?
Ans: Since the products are brought to you from outside Nepal, we want to encourage less cancellations.